Shipping Policy
Last updated: May 2026
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays are processed the next business day.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7-15 business days | $4.99 |
| Express Shipping | 5-10 business days | $12.99 |
| Free Shipping | 7-15 business days | Free on orders over $50 |
International Shipping
We ship worldwide. International delivery times may vary depending on customs clearance in the destination country. Import duties, taxes, and customs fees are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email or by contacting our support team.
Delivery Issues
If your package has not arrived within the estimated delivery time, please contact us at support@smartpick.store. We will investigate and resolve the issue as quickly as possible.
- If a package is lost in transit, we will issue a full refund or reship the order.
- If the package is delivered but you did not receive it, please check with neighbors or your local post office.